Policies

Tess Rubinstein

Policies

WELCOME

Hello and welcome to my shop! Every item is designed and created by me, Tess Rubinstein, or in collaboration with an ethical producer.

PAYMENT 

Payment is made at the time of purchase using direct checkout or PayPal.

SHIPPING

Packages are shipped via USPS first class or priority with tracking for domestic orders. I'm not responsible for any lost, damaged, stolen, or undelivered packages. Once your order goes to post it's out of my hands. 

Please allow 1-3 weeks for processing and shipping. It most likely won't take this long, but I'm a one-lady operation and working artist so things can get a bit hectic! If you need a rush order please contact me and I'll do my best to get it to you ASAP.  

Every item is shipped using biodegradable packing supplies.

INTERNATIONAL BUYERS 

Unfortunately, international tracking can't be provided at this time. Buyers are responsible for any customs/duty fees that may be imposed on your order. 

REFUNDS & EXCHANGES 

At the moment I don't have the capacity to handle returns or exchanges. Unless you've purchased something accidentally or your order arrived incorrect/damaged NOT by the USPS/travel, then feel free to contact me and i'll see what I can do.

All sales are final